HelpDesk

Ensuring Solutions, Not Just Closed Tickets

At Pro Hive Tech, we don't close support tickets for the sake of meeting metrics. We're committed to finding genuine solutions that address the root cause of your issues. Our focus is on resolving problems completely, not just applying quick fixes that might resurface later.

Empowering Your Team, One Solution at a Time

We support your entire organization, ensuring every user has the tools they need to succeed.

<90s

Is our average ticket acknowledgment time. We get on your issue, fast.

$0

Is the cost of a recurring problem. We fix the root cause, for good.

Desktop Services

Managed IT Support Services in Houston TX

At our company, we are dedicated to delivering innovative IT solutions that empower our clients while remaining budget-friendly. We understand the importance of balancing cutting-edge technology with cost-effectiveness, which is why we tailor our services to meet the unique needs of each organization.

Comprehensive New Computer Setup

Deployment of standard operating systems and essential business applications for seamless user onboarding.

Comprehensive New Computer Setup

Deployment of standard operating systems and essential business applications for seamless user onboarding.

Software Installation and Management

Expert installation, configuration, and updating of both standard and specialized software to ensure operational efficiency.

Software Installation and Management

Expert installation, configuration, and updating of both standard and specialized software to ensure operational efficiency.

Proactive Computer Troubleshooting

Rapid diagnosis and resolution of hardware and software issues to minimize downtime.

Proactive Computer Troubleshooting

Rapid diagnosis and resolution of hardware and software issues to minimize downtime.

Secure Data Erasure

Certified methods for securely erasing confidential data from devices to protect sensitive information.

Secure Data Erasure

Certified methods for securely erasing confidential data from devices to protect sensitive information.

Copier and Fax Setup and Support

Installation, configuration, and ongoing maintenance of copiers, fax machines, and related peripherals.

Copier and Fax Setup and Support

Installation, configuration, and ongoing maintenance of copiers, fax machines, and related peripherals.

Device and Drive Management

Scripted management of mounted drives, including listing and configuration with full domain integration for enhanced security and organization.

Device and Drive Management

Scripted management of mounted drives, including listing and configuration with full domain integration for enhanced security and organization.

User Support and Training

Assistance with day-to-day IT inquiries and basic user training for new systems or software.

User Support and Training

Assistance with day-to-day IT inquiries and basic user training for new systems or software.

Remote Support Services

Efficient, secure remote assistance for troubleshooting and issue resolution.

Remote Support Services

Efficient, secure remote assistance for troubleshooting and issue resolution.

Patch and Update Management

Regular application of system and software updates to maintain security and performance.

Patch and Update Management

Regular application of system and software updates to maintain security and performance.

Account and Access Management

Setup and administration of user accounts, permissions, and access controls.

Account and Access Management

Setup and administration of user accounts, permissions, and access controls.

Label

Response to any

Query

Response to any Query

Given how crucial IT is to the running of your business, we

understand that any malfunctions can rapidly result in disruption

of operations; leading to losses in revenue, time, and more.

Given how crucial IT is to the running of your business, we understand that any malfunctions can rapidly result in disruption of operations; leading to losses in revenue, time, and more.

How it works

If an IT query is not solved at first contact, we will seek a solution

and give you updates until a resolution is reached

If an IT query is not solved at first contact, we will seek a solution and give you updates until a resolution is reached

Building Reliable Technology, Securing Your Future

We are dedicated to supporting businesses at every stage, providing the technology, expertise, and care needed to help small businesses thrive and enterprises transform.